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Experiencing an Issue with Your Account?

If you are experiencing any issues related to your account or access to your online services and benefits, please let us know by completing the Contact Us form. We will address your inquiry as soon as possible.

Certification Reinstatement and AMF Payment

Thank you for your patience as we work through several issues related to the recent migration of all member, associate and candidate information to our new Association Management System. The vast majority of user data was successfully migrated to our new system, and most members and candidates should be able to reach their dashboard and interact with (ISC)² as usual, including submitting CPEs, paying AMFs, checking their endorsement status and verifying membership.

For members looking to reinstate their certification(s) or associate status following the implementation of our new AMF policy and fee schedule, please log in to and fill out the member reinstatement form, and we will contact you as soon as possible to assist. Suspended members can no longer pay AMFs online. We are temporarily waiving the U.S. $600 reinstatement fee until September 30, 2019 for all suspended members.

For all other issues, your Member Services team is working as quickly as possible to assist members and associates who are experiencing unique issues related to their account. If you are experiencing any issues, please complete the Contact Us form. We will address your inquiry as soon as possible.

We greatly appreciate your patience as we are experiencing higher than normal call volume. We are 100% committed to resolving any issue you have and ensuring we meet the expectations of all our members and associates.