Have Questions or Need Help?

Contact Us Today

To better assist you, we have compiled frequently asked questions (FAQs) and answers for common ISC2 inquiries. If you’ve read through the FAQs and your question isn’t answered, please find the contact information and channels for our Customer Service team below:

Chat with a member of our support team. Use the "LIVE CHAT" button on the bottom of your window. The chat is open 11am Singapore Time (SGT) till 3pm Eastern Time (ET) Tuesday to Friday

Call your regional team:

ISC2 North America and Latin America	ISC2 UK, Europe, Middle East and Africa	ISC2 Asia-Pacific
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET +1-866-331-ISC2(4722) +1-727-785-0189	Monday – Friday, 11:00 a.m. – 5:00 p.m. GMT/BST +44 (0)203-960-7800	Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8 +852-5803-5662 China: +86-10-6831-4392 Japan: +81-3-5322-2837

You can also send a message directly to the team by filling out our query request form. Please list @isc2.org as a safe sender to ensure our response reaches you.

We value your replies and feedback to our Customer Satisfaction Surveys. We only send the surveys after we reply to your enquiry. If you have received a C-Sat survey from us and are missing the reply to your enquiry in your inbox, please check your Spam folder for a message from the @isc2.org domain.

Please review our Exam Help Center to see if your question can be answered here: https://www.isc2.org/Exams

Manage Exam Appointment

If you need information and support regarding sitting for an exam, test center accommodations, exam results, endorsement applications and more, please contact us:

ISC2 North America and Latin America

877-863-0386

ISC2 UK, Europe, Middle East and Africa

+44-161-855-7455

ISC2 Asia-Pacific

+60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)

Or use our online form to send a message to the team requesting help.

If you suspect examination fraud or cheating in any capacity, please report this information to ISC2 via the Exam Fraud Form.

ISC2’s One Million Certified in Cybersecurity program has surpassed its goal of enabling more than 1 million people globally to enroll in a free Certified in Cybersecurity (CC) online course and exam. With this milestone achieved, ISC2 has closed new enrollments in the program. Visit www.isc2.org/landing/1mcc to learn how program participants can still take advantage of their non-expired exams and training access.

We’d love to help you with your questions! Please read through our FAQs first. If your question isn’t answered, please reach out to our Customer Service team using the information at the top of this page.

Frequently Asked Questions

For information about certification training for yourself or your team, please fill out the appropriate form:

Certification training

Certification training for a group of six or more

If you would like to speak to a consultant about training, you can book a meeting here.
Please use the Select Staff dropdown to select North America, Europe/Middle East/Africa, or Asia/Pacific to book a meeting with a training representative in your region.

For technical assistance with accessing an online course, or for content specific questions related to ISC2 certification courses, please submit a query via our form.

Found a content specific error in a course? Please let us know through the ISC2 Education Content Error Submission Form.

ISC2 Authorized Instructor Program – Current Status

Thank you for your interest in becoming an ISC2 Authorized Instructor. Currently, we are not accepting new applications for the Direct Instructor Program. However, we welcome expressions of interest from qualified professionals who would like to be considered when future opportunities become available.

If you would like to be added to our Direct Instructor waitlist, please email instruct@isc2.org

Instructor Pathways
1. Direct Instructor

Teach ISC2 courses delivered directly by ISC2
Independent contractor role
Must follow ISC2’s instructor onboarding and quality assurance processes
Onboarding of new instructors is currently paused

2. Partner Instructor

Teach ISC2 courses through an Official Training Partner (OTP)
Hired and managed by the partner organization
Must follow ISC2’s instructor onboarding and quality assurance processes
Opportunities vary by region and partner needs
View our list of Official Training Partners

Qualifications for all ISC2 Authorized Direct and Partner Instructors

Be an ISC2 member in good standing
Hold ISC2 certification(s) corresponding to the ISC2 certification course being taught (this includes a CC to teach CC)
Have 5+ years’ experience conducting technical training in corporate/ academic classrooms, small groups, or live-online environments
Have not have participated in the preparation of any ISC2 exam-related content/ISC2 exam item writing for the past two (2) years
Hold a bachelor’s degree in information technology, Computer Science/Technology or Cyber Security, plus a minimum of 4 years equivalent experience OR be an Information Security Professional with significant (15+ years) experience and a background in cyber security

Direct Instructor Candidates accepted to the ISC2 Authorized Instructor Program must complete a multi-step onboarding process designed to ensure instructional quality and alignment with ISC2 standards.

Questions? Email us at instruct@isc2.org

Please use the links below to submit a formal complaint or appeal about your examination or membership status. You’ll receive a confirmation email within two business days, and a team member will endeavor to resolve the issue within seven business days.

For questions regarding exam content, exam administration, or your test center experience please fill out our form. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and ISC2 Code of Ethics. Re-scoring of your examination is not available.

Have you been contacted by a proxy test service? Please report exam fraud or cheating in our Exam Fraud Form.

Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or ISC2’s CPE requirements should follow the process detailed in our Certification Maintenance Handbook.

Reinstatement of Certification: Fill out our form to contact Customer Service to discuss the steps needed to reactivate your certification.

Sponsorship Opportunities

ISC2 offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of ISC2. We offer vendors in the cybersecurity community multiple ways to reach our more than 625,000 members, associates and candidates:

Advertise year-round in Insights and Cloud Security Insights Newsletters
Sponsor or Exhibit at ISC2 Security Congress
Sponsor an ISC2 webinar or webinar series

For sponsorship inquiries, please contact:

Global: sponsorships@isc2.org
Asia-Pacific: isc2asia@isc2.org
Japan: infoisc2-j@isc2.org

For media inquiries, financial statements and legal matters: communications@isc2.org

ISC2
625 N Washington Street, Suite 400
Alexandria, VA 22314
United States

Contact Us Today

ISC2 North America and Latin America

ISC2 UK, Europe, Middle East and Africa

ISC2 Asia-Pacific

ISC2 Authorized Instructor Program – Current Status

Loading component...

ISC2 North America and Latin America

ISC2 UK, Europe, Middle East and Africa

ISC2 Asia-Pacific

ISC2 Authorized Instructor Program – Current Status