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To better assist you, we have included frequently asked questions (FAQs) and answers for common inquiries. If you’ve read through the FAQs and your question isn’t answered, please find the contact information for our Customer Service team at the bottom of each section and reach out for assistance.

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1. Read through the FAQs and if your question isn’t answered, please find the contact information for our Customer Service team at the bottom of each section and reach out for assistance.

Frequently Asked Questions

2. Chat with a live agent. Use the "LIVE CHAT" button on the bottom of your window

3. Give us a call

ISC2 North America and Latin America

Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

ISC2 UK, Europe, Middle East and Africa

Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800

ISC2 Asia-Pacific

Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
China: +86-10-6831-4392
Japan: +81-3-5322-2837

4. Use our web form. Please whitelist to ensure our reply reaches you.

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ISC2 North America and Latin America


ISC2 UK, Europe, Middle East and Africa


ISC2 Asia-Pacific

+60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)

For information and support regarding sitting for an exam, accommodations, exam results, endorsement applications and more, please contact ISC2.

Use our web form

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Give us a call Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Please review our Exam Help Center to see if your question can be answered here:

If you suspect examination fraud or cheating, please report this information to ISC2 via the Exam Fraud Form.

Information about training seminars and becoming an ISC2 Training Provider.

ISC2 North America and Latin America

625 N Washington Street, Suite 400
Alexandria, VA 22314

Certification and Training:
Ph: 1-866-331-4722 ext. 2

Corporate & Government Training:
Ph: 1-866-331-4722 ext. 3



ISC2 Asia-Pacific

Level 20, ONE IFC,
1 Harbour View Street, Central
Hong Kong S.A.R.


If you would like more information on training for yourself, book a meeting here.
Use the Select Staff dropdown to select North America, Europe/Middle East/Africa, or Asia/Pacific to book a meeting with a training representative in your region.

ISC2 offers a wide range of educational courses and products to help you with your professional development needs including preparing for an ISC2 certification, earning CPE credits to maintain your ISC2 credential and helping you stay relevant on current challenges facing our industry.

Learn more about our courses and products.

For technical help with accessing an online course or for content specific questions related to ISC2 certification courses, contact us.

Fill Out Our Contact Form

Found a content specific error in a course? Please let us know through the ISC2 Education Content Error Submission Form.

For information about CPE credits, login to the ISC2 CPE Portal.

ISC2 Authorized Instructor Program Information

All ISC2 Authorized Instructors are independent contractors and are required to sign acknowledgement of and abide by all policies and guidelines within the ISC2 Authorized Instructor Handbook.

Below is an overview of the Desired Qualifications of an ISC2 Authorized Instructor:

  • Be an ISC2 member in good standing
  • Hold ISC2 certification(s) corresponding to the ISC2 certification course being taught
  • Have 5+ years teaching experience conducting technical training in corporate/ academic classrooms, small groups, or live online environments
  • Have not have participated in the preparation of any ISC2 exam-related content/ISC2 exam item writing for the past two (2) years
  • Be an Information Security Professional with significant (15+ years) experience and background in cyber security
  • Hold a bachelor’s degree in Information Technology, Computer Science/ Technology or Cyber Security, and/or 4-6 years equivalent experience

Candidates accepted to the ISC2 Authorized Instructor program are required to complete all required steps of the Instructor Onboarding program, including required observations and co-teaching, to be eligible for designation as an ISC2 Authorized Instructor.

To apply, email your resume to

From time to time you may have questions regarding your examination score or other decisions made by ISC2 regarding your membership status. Listed below are the most common questions ISC2 receives regarding examination scoring and other processes:

  • Examination Score Review: No re-scoring of your examination is available. For questions regarding exam content, please fill out our form. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and ISC2 Code of Ethics.

  • Have you been contacted by a proxy test service? Please report exam fraud or cheating in our Exam Fraud Form.

  • Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or ISC2’s CPE requirements should follow the process detailed in our CPE Handbook.

  • Reinstatement of Certification: Fill out our form to contact Member Services to discuss the steps needed to reactivate your certification.

ISC2 offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of ISC2. We offer vendors in the cybersecurity community multiple ways to reach our members:


For Americas, Asia-Pacific and EMEA sponsorship inquiries, please contact:

For media inquiries, financial statements and legal matters:

625 N Washington Street, Suite 400
Alexandria, VA 22314
United States