Contact Us Today

• Customer Service Customer Service

  For information or assistance regarding your (ISC)² membership, benefits, CPE portal, Annual Maintenance Fees, profile changes, or event support, please contact your regional Customer Service office:

  (ISC)² North America and Latin America

  membersupport@isc2.org
  Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
  +1-866-331-ISC2(4722)
  +1-727-785-0189

  (ISC)² EMEA

  membersupportemea@isc2.org
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT
  +44 (0)203-960-7800

  (ISC)² Asia-Pacific

  membersupportapac@isc2.org
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
  +852-5803-5662
  China: +86-10-5873-2896
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +9
  Japan: +81-3-5322-2837

• Exam Administration Exam Administration

  To reschedule or cancel your exam appointment, you must contact Pearson VUE:

  • Online at least 48 hours prior to your exam or
  • By phone at least 24 hours before your exam
    Americas: 877-863-0386
    Asia – Pacific: +60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)
    EMEA: +44-161-855-7455

  For information and support regarding sitting for an exam, accommodations, exam results, endorsement applications and more, please contact ExamAdministration@isc2.org
  Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
  +1-866-331-ISC2(4722)
  +1-727-785-0189
  Please review our Exam Help Center to see if your question can be answered here: https://www.isc2.org/Exams

  If you suspect examination fraud or cheating, please report this information to (ISC)² via the Exam Fraud Form.

• Training Training

  Information about training seminars and becoming an (ISC)² Training Provider.

  (ISC)² North America and Latin America

  1650 King Street, Suite 200
  Alexandria, VA 22314
  USA
  
  Certification and Training:
  Ph: 1-866-331-4722 ext. 2
  
  Corporate & Government Training:
  Ph: 1-866-331-4722 ext. 3

  (ISC)² EMEA

  Level 1
  Devonshire House
  One Mayfair Place
  London
  W1J 8AJ
  United Kingdom
  +44-203-960-7800
  info-emea@isc2.org

  (ISC)² Asia-Pacific

  Level 19, Two International Finance Centre,
  8 Finance Street, Central
  Hong Kong
  +852-5803-5662
  isc2asia@isc2.org

  Japan:+81-3-5322-2837

• Education Education

  (ISC)² offers a wide range of educational courses and products to help you with your professional development needs including preparing for an (ISC)² certification, earning CPE credits to maintain your (ISC)² credential and helping you stay relevant on current challenges facing our industry.

  Learn more about our courses and products.

  Need assistance?

  • For technical help with accessing my online course, email learn@isc2.org.
  • For content specific questions related to (ISC)² Certification courses, email education2@isc2.org.

  Found a content specific error in a course? Please let us know through the (ISC)² Education Course Errata Form.

  For information about CPE credits, login to the (ISC)² CPE Portal.

  (ISC)² Authorized Instructor Program Information

  All (ISC)² Authorized Instructors are independent contractors and are required to sign acknowledgement of and abide by all policies and guidelines within the (ISC)² Authorized Instructor Handbook. 

  Below is an overview of the Desired Qualifications of an (ISC)² Authorized Instructor:

  • Be an (ISC)² member in good standing
  • Hold (ISC)² certification(s) corresponding to the (ISC)² certification course being taught
  • Have 5+ years teaching experience conducting technical training in corporate/ academic classrooms, small groups, or live online environments
  • Have not have participated in the preparation of any (ISC)² exam-related content/(ISC)² exam item writing for the past two (2) years
  • Be an Information Security Professional with significant (15+ years) experience and background in cyber security
  • Hold a bachelor’s degree in Information Technology, Computer Science/ Technology or Cyber Security, and/or 4-6 years equivalent experience

  Candidates accepted to the (ISC)² Authorized Instructor program are required to complete all required steps of the Instructor Onboarding program, including required observations and co-teaching, to be eligible for designation as an (ISC)² Authorized Instructor.

  To apply, email your resume to education2@isc2.org.

• Complaint and Appeal Inquiries Complaint and Appeal Inquiries

  (ISC)² Examination Score Review and Other Complaint Process

  From time to time you may have questions regarding your examination score or other decisions made by (ISC)² regarding your membership status. Listed below are the most common questions (ISC)² receives regarding examination scoring and other processes:

  • Examination Score Review: No re-scoring of your examination is available. For questions regarding exam content, please contact Exam Administration. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and (ISC)² Code of Ethics.
  
  
  • Have you been contacted by a proxy test service? Please report exam fraud or cheating in our Exam Fraud Form.
  
  
  • Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or (ISC)²’s CPE requirements should follow the process detailed in our CPE Handbook.
  
  
  • Reinstatement of Certification: Contact Member Services to discuss the steps needed to reactivate your certification.
  
  
  • (ISC)² Candidate Background Qualifications: Candidates are required to respond to four ethics related questions prior to taking the test. If any of the questions are answered “Yes,” candidates may not be eligible to earn (ISC)² certification and are advised to resolve any potential eligibility issues prior to scheduling the exam by contacting the legal team at legal@isc2.org
  
  
  • If you are de-certified for ethical violation or have any other ethics related issues, you must contact (ISC)² by submitting an email request to legal@isc2.org or by writing to:

    (ISC)2 Legal
  311 Park Place Blvd.
  Suite 400
  Clearwater, FL 33759

• Marketing Opportunities Marketing Opportunities

  (ISC)² offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of (ISC)². We offer vendors in the cybersecurity community multiple ways to reach our members:

  • Advertise year-round in InfoSecurity Professional Magazine
  • Exhibit at (ISC)² Security Congress
  • Sponsor NAR Webinars, EMEA Webinars, APAC Webinars, Award Programs, Executive Roundtables, SECURE Webinars and SECURE Summits
  • Participate in the (ISC)² Member Discount Program

   

  For Americas, Asia-Pacific and EMEA sponsorship inquiries, please contact: Lisa Pettograsso
  Lisa Pettograsso
  lpettograsso@isc2.org
  1-571-348-4780

• Corporate Headquarters Corporate Headquarters

  For media inquiries, financial statements and legal matters: communications@isc2.org

  (ISC)²
  1650 King Street, Suite 200
  Alexandria, VA 22314
  United States

  (ISC)² operates additional offices in the following locations:

  311 Park Place Blvd.
  Suite 400
  Clearwater, FL 33759
  United States
  connect@isc2.org

  Level 1, Devonshire House
  One Mayfair Place
  London
  W1J 8AJ
  United Kingdom
  info-emea@isc2.org

  Level 19, Two International Finance Centre,
  8 Finance Street, Central
  Hong Kong
  isc2asia@isc2.org