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  • Customer Service Customer Service

    For information or assistance regarding your (ISC)² membership, benefits, CPE portal, Annual Maintenance Fees, profile changes, or event support, please contact your regional Customer Service office:

    (ISC)² North America and Latin America

    membersupport@isc2.org
    Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
    +1-866-331-ISC2(4722)
    +1-727-785-0189

    (ISC)² EMEA

    membersupportemea@isc2.org
    Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT
    +44 (0)203-960-7800

    (ISC)² Asia-Pacific

    membersupportapac@isc2.org
    Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
    +852-5803-5662
    China: +86-10-5873-2896
    Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +9
    Japan: +81-3-5322-2837

  • Exam Administration Exam Administration

    To reschedule or cancel your exam appointment, you must contact Pearson VUE:

    • Online at least 48 hours prior to your exam or
    • By phone at least 24 hours before your exam
      Americas: 877-863-0386
      Asia – Pacific: +60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)
      EMEA: +44-161-855-7455

    For information and support regarding sitting for an exam, accommodations, exam results, endorsement applications and more, please contact ExamAdministration@isc2.org
    Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
    +1-866-331-ISC2(4722)
    +1-727-785-0189
    Please review our Exam Help Center to see if your question can be answered here: https://www.isc2.org/Exams

    If you suspect examination fraud or cheating, please report this information to (ISC)² via the Exam Fraud Form.

  • Training Training

    Information about training seminars and becoming an (ISC)² Training Provider.

    (ISC)² North America and Latin America

    1650 King Street, Suite 200
    Alexandria, VA 22314
    USA

    Certification and Training:
    Ph: 1-866-331-4722 ext. 2

    Corporate & Government Training:
    Ph: 1-866-331-4722 ext. 3

    (ISC)² EMEA

    Level 1
    Devonshire House
    One Mayfair Place
    London
    W1J 8AJ
    United Kingdom
    +44-203-960-7800
    info-emea@isc2.org

    (ISC)² Asia-Pacific

    Level 19, Two International Finance Centre,
    8 Finance Street, Central
    Hong Kong
    +852-5803-5662
    isc2asia@isc2.org

    Japan:+81-3-5322-2837


    If you would like more information on training for yourself, book a meeting here.
    Use the Select Staff dropdown to select North America, Europe/Middle East/Africa, or Asia/Pacific to book a meeting with a training representative in your region.

  • Education Education

    (ISC)² offers a wide range of educational courses and products to help you with your professional development needs including preparing for an (ISC)² certification, earning CPE credits to maintain your (ISC)² credential and helping you stay relevant on current challenges facing our industry.

    Learn more about our courses and products.

    Need assistance?

    • For technical help with accessing my online course, email learn@isc2.org.
    • For content specific questions related to (ISC)² Certification courses, email education2@isc2.org.

    Found a content specific error in a course? Please let us know through the (ISC)² Education Content Error Submission Form.

    For information about CPE credits, login to the (ISC)² CPE Portal.

    (ISC)² Authorized Instructor Program Information

    All (ISC)² Authorized Instructors are independent contractors and are required to sign acknowledgement of and abide by all policies and guidelines within the (ISC)² Authorized Instructor Handbook. 

    Below is an overview of the Desired Qualifications of an (ISC)² Authorized Instructor:

    • Be an (ISC)² member in good standing
    • Hold (ISC)² certification(s) corresponding to the (ISC)² certification course being taught
    • Have 5+ years teaching experience conducting technical training in corporate/ academic classrooms, small groups, or live online environments
    • Have not have participated in the preparation of any (ISC)² exam-related content/(ISC)² exam item writing for the past two (2) years
    • Be an Information Security Professional with significant (15+ years) experience and background in cyber security
    • Hold a bachelor’s degree in Information Technology, Computer Science/ Technology or Cyber Security, and/or 4-6 years equivalent experience

    Candidates accepted to the (ISC)² Authorized Instructor program are required to complete all required steps of the Instructor Onboarding program, including required observations and co-teaching, to be eligible for designation as an (ISC)² Authorized Instructor.

    To apply, email your resume to education2@isc2.org.

  • Complaint and Appeal Inquiries Complaint and Appeal Inquiries

    (ISC)² Examination Score Review and Other Complaint Process

    From time to time you may have questions regarding your examination score or other decisions made by (ISC)² regarding your membership status. Listed below are the most common questions (ISC)² receives regarding examination scoring and other processes:

    • Examination Score Review: No re-scoring of your examination is available. For questions regarding exam content, please contact Exam Administration. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and (ISC)² Code of Ethics.

    • Have you been contacted by a proxy test service? Please report exam fraud or cheating in our Exam Fraud Form.

    • Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or (ISC)²’s CPE requirements should follow the process detailed in our CPE Handbook.

    • Reinstatement of Certification: Contact Member Services to discuss the steps needed to reactivate your certification.

    • (ISC)² Candidate Background Qualifications: Candidates are required to respond to four ethics related questions prior to taking the test. If any of the questions are answered “Yes,” candidates may not be eligible to earn (ISC)² certification and are advised to resolve any potential eligibility issues prior to scheduling the exam by contacting the legal team at legal@isc2.org

    • If you are de-certified for ethical violation or have any other ethics related issues, you must contact (ISC)² by submitting an email request to legal@isc2.org or by writing to:

      (ISC)2 Legal
    311 Park Place Blvd.
    Suite 400
    Clearwater, FL 33759

  • Sponsorship Opportunities Sponsorship Opportunities

    (ISC)² offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of (ISC)². We offer vendors in the cybersecurity community multiple ways to reach our members:

     

    For Americas, Asia-Pacific and EMEA sponsorship inquiries, please contact:
    Lisa Pettograsso
    lpettograsso@isc2.org
    1-571-348-4780

  • Corporate Headquarters Corporate Headquarters

    For media inquiries, financial statements and legal matters: communications@isc2.org

    (ISC)²
    1650 King Street, Suite 200
    Alexandria, VA 22314
    United States

    (ISC)² operates additional offices in the following locations:

    Level 1, Devonshire House
    One Mayfair Place
    London
    W1J 8AJ
    United Kingdom
    info-emea@isc2.org

    Level 19, Two International Finance Centre,
    8 Finance Street, Central
    Hong Kong
    isc2asia@isc2.org

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