Contact Us Today

• Candidate and Member Services According Candidate and Member Services 

  Information about certifications, sitting for an exam, exam results, endorsements, CPEs, AMFs, profile changes.

  (ISC)² North America and Latin America

  311 Park Place Blvd.
  Suite 400
  Clearwater, Florida 33759
  United States
  Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
  +1-866-331-ISC2(4722)
  +1-727-785-0189
  membersupport@isc2.org

  (ISC)² EMEA

  Level 1
  Devonshire House
  One Mayfair Place
  London, W1J 8AJ
  United Kingdom
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT
  +44 (0)203-960-7800
  membersupportemea@isc2.org

  (ISC)² Asia-Pacific

  25 Canton Road, Tsim Sha Tsui
  Unit 807, 8th Floor, Tower 1
  The Gateway, Harbour City
  Kowloon, Hong Kong
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
  +852-2850-6951
  +852-2850-6959
  China: +86-10-5873-2896
  Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +9
  Japan: +81-3-5322-2837
  membersupportapac@isc2.org

• Training Training

  Information about training seminars and becoming an (ISC)² Training Provider.

  (ISC)² North America and Latin America

  1650 King Street, Suite 200
  Alexandria, VA 22314
  USA
  
  Certification and Training:
  Ph: 1-866-331-4722 ext. 2
  
  Corporate & Government Training:
  Ph: 1-866-331-4722 ext. 3

  (ISC)² EMEA

  Level 1
  Devonshire House
  One Mayfair Place
  London
  W1J 8AJ
  United Kingdom
  +44-203-960-7800
  info-emea@isc2.org

  (ISC)² Asia-Pacific

  25 Canton Road, Tsim Sha Tsui
  Unit 807, 8th Floor, Tower 1
  The Gateway, Harbour City
  Kowloon, Hong Kong
  +852-2850-6951
  +852-2850-6959
  isc2asia@isc2.org

  Japan:+81-3-5322-2837

• Exam Reschedule or Cancellation Exam Reschedule or Cancellation
  Reschedule or cancel an existing exam registration date.
  
  Pearson VUE
  Contact Pearson VUE
  
  Americas
  877-863-0386
  
  Asia - Pacific
  +60-383-191-085
  (8:30 a.m. - 6:00 p.m. AEST)
  
  EMEA
  +44-161-855-7455
  
  
• Education Education

  (ISC)² offers a wide range of educational courses and products to help you with your professional development needs including preparing for an (ISC)² certification, earning CPEs to maintain your (ISC)² credential and helping you stay relevant on current challenges facing our industry.

  Learn more about our courses and products.

  Need assistance?

  • For technical help with accessing my online course, email learn@isc2.org.
  • For content specific questions related to (ISC)² Certification courses, email education2@isc2.org.
  • For content specific questions related to Professional Development Institute (PDI) courses, email pdi@isc2.org.

  Found a content specific error in a course? Please let us know through the (ISC)² Education Course Errata Form.

  Interested in requesting permission to reprint content from courses or products? Please complete (ISC)² Education Course Permission to Reprint Form.

  For information about CPEs, login to the (ISC)² CPE Portal.

  (ISC)² Authorized Instructor Program Information

  At this time, (ISC)² is not seeking applicants for Direct (ISC)² Authorized Instructor candidates.

  All (ISC)² Authorized Instructors are independent contractors and are required to sign acknowledgement of and abide by all policies and guidelines within the (ISC)² Authorized Instructor Handbook. 

  Below is an overview of the Desired Qualifications of an (ISC)²Authorized Instructor:
  

  • Be an (ISC)² member in good standing
  • Hold (ISC)² certification(s) corresponding to the (ISC)² certification course being taught
  • Have 5+ years teaching experience conducting technical training in corporate/ academic classrooms, small groups, or live online environments
  • Have not have participated in the preparation of any (ISC)² exam-related content/(ISC)² exam item writing for the past two (2) years
  • Be an Information Security Professional with significant (15+ years) experience and background in cyber security
  • Hold a bachelor’s degree in Information Technology, Computer Science/ Technology or Cyber Security, and/or 4-6 years equivalent experience

  
  Candidates accepted to the (ISC)² Authorized Instructor program are required to complete all required steps of the Instructor Onboarding program, including required observations and co-teaching, to be eligible for designation as an (ISC)² Authorized Instructor.

• Complaint and Appeal Inquiries Complaint and Appeal Inquiries

  (ISC)² Examination Score Review and Other Complaint Process

  From time to time you may have questions regarding your examination score or other decisions made by (ISC)² regarding your membership status. Listed below are the most common questions (ISC)² receives regarding examination scoring and other processes:

  • Examination Score Review: No re-scoring of your examination is available. For questions regarding exam content, please Contact Member Services. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and (ISC)² Code of Ethics.
  
  
  • Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or (ISC)²’s CPE requirements should follow the process detailed in our CPE Handbook.
  
  
  • Reinstatement of Certification: Contact Member Services to discuss the steps needed to reactivate your certification.
  
  
  • (ISC)² Candidate Background Qualifications: Candidates are required to respond to four ethics related questions prior to taking the test. If any of the questions are answered “Yes,” candidates may not be eligible to earn (ISC)² certification and are advised to resolve any potential eligibility issues prior to scheduling the exam by contacting the legal team at legal@isc2.org
  
  
  • If you are de-certified for ethical violation or have any other ethics related issues, you must contact (ISC)² by submitting an email request to legal@isc2.org or by writing to:

    (ISC)2 Legal
  311 Park Place Blvd.
  Suite 400
  Clearwater, FL 33759

• Marketing Opportunities Marketing Opportunities

  (ISC)² offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of (ISC)². We offer vendors in the cybersecurity community multiple ways to reach our members:

  • Advertise year-round in InfoSecurity Professional Magazine
  • Exhibit at (ISC)² Security Congress
  • Sponsor NAR Webinars, EMEA Webinars, Award Programs, and other (ISC)² Events
  • Participate in the (ISC)² Member Discount Program

   

  For Americas, Asia-Pacific and EMEA sponsorship inquiries, please contact: Lisa Pettograsso
  Lisa Pettograsso
  lpettograsso@isc2.org
  1-571-348-4780

• Corporate Headquarters Corporate Headquarters

  For PR inquiries, financial statements and legal matters.

  (ISC)² Corporate

  311 Park Place Blvd.
  Suite 400
  Clearwater, Florida 33759
  United States
  communications@isc2.org

• Report Exam Cheating or Fraud Report Exam Cheating or Fraud

  If you suspect examination fraud or cheating, please report this information to (ISC)² via the Exam Fraud Form.