Have Questions or Need Help?

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To better assist you, we have compiled frequently asked questions (FAQs) and answers for common ISC2 inquiries. If you’ve read through the FAQs and your question isn’t answered, please find the contact information and channels for our Customer Service team below:

Chat with a live agent: Use the "LIVE CHAT" button on the bottom right corner of your window. Chat is available Tuesday- Friday, 11a.m. Singapore Time (SGT) – 3:00 p.m. Eastern Time (ET)

Call your regional team:

ISC2 North America and Latin America	ISC2 UK, Europe, Middle East and Africa	ISC2 Asia-Pacific
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET +1-866-331-ISC2(4722) +1-727-785-0189	Monday – Friday, 11:00 a.m. – 5:00 p.m. GMT/BST +44 (0)203-960-7800	Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8 +852-5803-5662 China: +86-10-6831-4392 Japan: +81-3-5322-2837

You can also send a message directly to the team by filling out our query request form. Please whitelist @isc2.org to ensure our reply reaches you. We value your replies and feedback to our Customer Satisfaction Surveys. We only send the surveys after we reply to your enquiry. If you have received a C-Sat survey from us, and are missing the reply to your enquiry in your inbox, please check your Spam folder for message from the @isc2.org domain.

We’d love to help you with your questions! Please read through our FAQs first. If your question isn’t answered, please reach out to our Customer Service team using the information at the top of this page.

Frequently Asked Questions

Please review our Exam Help Center to see if your question can be answered here: https://www.isc2.org/Exams

Manage Exam Appointment

If you need information and support regarding sitting for an exam, test center accommodations, exam results, endorsement applications and more, please contact us:

ISC2 North America and Latin America

877-863-0386

ISC2 UK, Europe, Middle East and Africa

+44-161-855-7455

ISC2 Asia-Pacific

+60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)

Or use our online form to send a message to the team requesting help.

If you suspect examination fraud or cheating in any capacity, please report this information to ISC2 via the Exam Fraud Form.

For information about certification training for yourself or your team, please fill out the appropriate form:

Certification training

Certification training for a group of six or more

If you would like to speak to a consultant about training, you can book a meeting here.
Please use the Select Staff dropdown to select North America, Europe/Middle East/Africa, or Asia/Pacific to book a meeting with a training representative in your region.

For technical assistance with accessing an online course, or for content specific questions related to ISC2 certification courses, please submit a query via our form.

Found a content specific error in a course? Please let us know through the ISC2 Education Content Error Submission Form.

ISC2 Authorized Instructor Program Information

All ISC2 Authorized Instructors are independent contractors and are required to sign acknowledgement of and abide by all policies and guidelines within the ISC2 Authorized Instructor Handbook.

Below is an overview of the Desired Qualifications of an ISC2 Authorized Instructor:

Be an ISC2 member in good standing
Hold ISC2 certification(s) corresponding to the ISC2 certification course being taught
Have 5+ years teaching experience conducting technical training in corporate/ academic classrooms, small groups, or live online environments
Have not have participated in the preparation of any ISC2 exam-related content/ISC2 exam item writing for the past two (2) years
Be an Information Security Professional with significant (15+ years) experience and background in cyber security
Hold a bachelor’s degree in information technology, computer science or technology or cybersecurity, and/or 4-6 years equivalent experience

Candidates accepted to the ISC2 Authorized Instructor program are required to complete all required steps of the Instructor Onboarding program, including required observations and co-teaching, to be eligible for designation as an ISC2 Authorized Instructor.

To apply, email your resume to instruct@isc2.org.

From time to time you may have questions regarding your examination score or other decisions made by ISC2 regarding your membership status. Listed below are the most common questions ISC2 receives regarding examination scoring and other processes:

Examination Score Review: No re-scoring of your examination is available. For questions regarding exam content, please fill out our form. As a reminder, public discussion of specific exam items or content is not allowed due to the NDA and ISC2 Code of Ethics.

Have you been contacted by a proxy test service? Please report exam fraud or cheating in our Exam Fraud Form.

Continuing Professional Education (CPE): All questions regarding your submission of CPE credits or ISC2’s CPE requirements should follow the process detailed in our Certification Maintenance Handbook.

Reinstatement of Certification: Fill out our form to contact Member Services to discuss the steps needed to reactivate your certification.

Sponsorship Opportunities

ISC2 offers a wide range of advertising and sponsorship opportunities. Whether the relationship is multi-year, year-round, or event based, we believe our programs are most effective when they are tailored to meet the specific needs of both the sponsor and the members of ISC2. We offer vendors in the cybersecurity community multiple ways to reach our more than 625,000 members, associates and candidates:

Advertise year-round in Insights and Cloud Security Insights Newsletters
Sponsor or Exhibit at ISC2 Security Congress
Sponsor an ISC2 webinar or webinar series

For sponsorship inquiries, please contact:

Global: sponsorships@isc2.org
Asia-Pacific: isc2asia@isc2.org
Japan: infoisc2-j@isc2.org

For media inquiries, financial statements and legal matters: communications@isc2.org

ISC2
625 N Washington Street, Suite 400
Alexandria, VA 22314
United States